Frequently Asked Questions

Everything you need to know about your Schöffel Country order.

What is the standard delivery timeframe for my order?

We offer standard delivery within 3-5 working days for the UK mainland. Express shipping options are available at checkout for next-day delivery on orders placed before 2 PM.

How do I return an item that doesn't fit?

We offer a hassle-free 28-day return policy. Items must be in their original condition with tags attached. You can initiate your return through our online portal to receive a prepaid shipping label.

Are Schöffel products covered by a warranty?

Yes, all our country wear products come with a 12-month warranty against manufacturing defects. This reflects our commitment to premium quality and durability in the field.

How should I care for my GORE-TEX and fleece garments?

To maintain performance, we recommend machine washing at 30°C with a specialized technical cleaner. Avoid fabric softeners and tumble dry on a low heat to reactivate the water-repellent coating.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, Schöffel Country ships to various international destinations. Shipping costs and delivery times vary by region and will be calculated automatically during the checkout process.